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Privacy Policy


PRIVACY NOTICE

The privacy and security of your information is important to us.  This Privacy Notice explains how LIFEHUB Inc.collects, uses, and shares your information.  This Notice applies to information collected by us through any means, including through our websites and our social media pages (collectively, “Sites”), from customers who purchase or lease our products, and from customers who obtain services from us.
We design, manufacture, and sell personal mobility devices through our network of dealers and resellers.  In the course of our business, we collect certain information that identifies, relates to, describes, and is reasonably capable of being associated with a particular person or household (“Personal Information”).  Personal Information does not include publicly-available information in government records or de-identified, anonymized, or aggregated consumer information.
By using our Sites or otherwise providing information to us, you consent to our collection, use, storage, and sharing of your information as described in this Privacy Notice.  If you disagree with anything in this Privacy Notice, you should not use our Sites, contact us, or provide your information to us.
If you are under 13 years of age, please do not use our Sites and do not send us any information about yourself.
If you are a California resident, you may have additional rights as described below in the section entitled “CALIFORNIA PRIVACY RIGHTS.”
If you are a Canadian resident, you may have additional rights as described below in the section entitled “CANADIAN PRIVACY RIGHTS.”
If you are in the European Economic Area, you may have additional rights as described below in the section entitled “E.U. PRIVACY RIGHTS.”
If you are outside the Canada or the United States, by using our Sites or by providing your information to us, you are consenting to having your Personal Information transferred to and stored in Canada and/or the United States.
    INFORMATION WE COLLECT AND HOW WE USE IT

    We collect Personal Information and other information from or about you in a few different ways.  Specifically, we may collect or receive information: (1) directly from you through information you provide; (2) indirectly from you by observing your actions on our website; and (3) from third parties such as dealers, resellers, Google or Facebook.  Each of these is discussed in more detail below.


    Information You Provide
    You may provide information to us in a number of ways: 

  • Contacting Us.

    When you contact us, the email address and/or telephone number you use to communicate with us generally will be collected directly from you or from our phone system, and any additional information you provide may also be collected to respond to your inquiries.  If you call us, your telephone call may be recorded.


  • Website Contacts.
  • If you submit information to us through a form on our website, we will collect the information you provide.  For example, if you submit our “Request a Test Drive Today” form, we will collect your name, email address, country, and telephone number.  If you submit a form to confirm reseller locations near you, we will collect your name, email address, telephone number, and zip code. If you submit our “Become a Reseller” form, we will collect your name, job title, company name, email address, telephone, address, website address, and any message you include.


  • Website, Online Services.
  • To provide our website and online services to you, to improve our website and related content, to improve our website and social media presence, to diagnose and fix problems with our website, to secure our website, and to prevent or detect criminal, unlawful, or harassing actions or conduct, we may collect information from your browser including your IP address, browser history or page views, geolocation, and web analytics history.


  • Product and Service Improvement.
  • To assist us in improving our products and services, we may ask you to fill out surveys. If you complete a survey for us, we will collect your name, email address and all information that you provide in response to the survey, which may include age range, employment information, equipment information, preferences about equipment features, impressions and opinions of equipment and services, and likelihood of recommending our products or services to others.  We may also use this information to create a profile for you to help us identify what products, information, or services you may want or need.


  • Affiliate Program.
  • If you submit an application for our affiliate program to use and market our personal electric vehicles, we will collect your name, email address, age range, telephone number, country, city, state/province, your current mobility device(s), your condition or diagnosis for needing a mobility device, Facebook profile, Instagram profile, other social media links you provide, and your comments about why would be an amazing WHILL affiliate and how you would encourage test drives.


  • Social Media.
  • If you post information on our social media pages, that information may be collected and used by us (as well as other users of those sites and the public generally).  Please do not post any information on any site that allows strangers to identify or locate you or that you otherwise do not want to share with the public.


  • Resellers/Dealers.
  • If you seek to become one of our resellers or dealers, we will collect your company name, billing and shipping addresses, email address, fax number,  type of business, bank account information, trade references, tax identification number, resale permit information, the owners’ or officers’ names, titles, home addresses, telephone numbers, email addresses, and social security or social insurance numbers, if provided.


  • Account and Relationship Management.
  • We may use any or all of the information described in this section to service your account with us or to manage any contractual relationships we may have with you.


  • Employment Applications.
  • When you submit a resume or application for employment, any information you provide will be collected.  You may also be asked to provide additional information to our service provider for a background check, driving record check, and/or credit check.


  • Employees.
  • If you are employed by us, we will collect your name, address, telephone number, email address, date of birth, gender, marital status, contact person, bank account information, social security or social insurance number, beneficiary information, information about your family members who are enrolled in our benefits programs, and wage and salary information.  We or our insurance providers may also collect additional health-related information if you enroll in benefits after the initial time period for doing so, sign up for additional life insurance, or apply for certain supplemental insurance policies.


We do not request or collect any sensitive information about you (i.e., personal information specifying racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information pertaining to personal or intimate details of an individual’s life).
  • Cookies
  • We automatically collect information from you using cookies, which are small text files offered to your computer by servers in order to keep track of your browser as you navigate our website.  We may use cookies and similar technologies to identify who you are and may use them when you visit our website, click on our ads, or click on links in our emails.  Cookies also enable us to remember your user preferences for our website.  Cookies may be “session-only” or “persistent.” Persistent cookies last for more than one visit and are typically used to allow a visitor to our website to personalize their experience.
    We may use cookies to analyze the traffic on our website (such as total visitors and pages viewed), to personalize features or save you the trouble of retyping your name or other information, and to make improvements to the website based on the data we collect. We do not save passwords or other sensitive information in cookies. The use of cookies has become a standard in the Internet industry, especially on websites that provide any kind of personalized service.
    Cookies may also be placed by third parties prior to or during your visit to the website.  Our affiliates and business partners may use these cookies in connection with pixel tracking (discussed below) or otherwise. We do not control these cookies. The use of cookies by advertisers has become standard practice in the Internet industry.
    You can block or remove cookies using your Internet browser’s settings.  Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.  If you block or remove cookies, you may not be able to perform certain transactions, use certain functionality, or access certain content on our website.


  • Pixel Tracking
  • We and our business partners may employ a common technique usually referred to as “pixel tracking” to measure the effectiveness of marketing and advertisements, as well as compile aggregate usage statistics. Pixel tracking, which may be used in connection with advertisements on other sites, on our Web Site or in e-mail messages, involves the use of pixel tags (also known as “clear gifs,” “web beacons” or “1-by-1 gifs”) that are not visible to the user of the site and consist of a few lines of computer coding. For example, if you visit our website from an advertisement on another site, the pixel tag will reference the cookie you received when you clicked on the advertisement. The pixel tag also may register this activity with a business partner to allow us to count the number of times or when an advertisement is accessed. This data is collected for use in our marketing and research. Personal Information about you is not collected by pixel tracking, nor is any tracking information generated from the pixel tag allowed to be used for any other purpose other than to report website activity to us.
    “Do Not Track” is a privacy setting that users can set in certain web browsers.  If turned on, this setting requests that website not track information about users.  At this time, we do not respond to “Do Not Track” browser settings or signals.


  • Traffic Data
  • We automatically track and collect general log information when you visit our website, including your: (a) Internet Protocol (IP) address; (b) domain server; (c) operating system; and (d) type of web browser; and (e) the pages you visit on our website (collectively “Traffic Data“).  We use the Traffic Data to report aggregated website activity and to better understand the needs of our users so we can make informed decisions regarding the content and design of our website.  We may collect Traffic Data through various technologies including, but not limited to, cookies, IP addresses, and pixel tags.  While it is not our practice to link IP addresses to your Personal Information, we reserve the right to use IP addresses to identify a user when we feel it is necessary to protect the compelling interest of our website, customers or others, or to comply with laws, court orders, or law enforcement requests.


  • Third Party Websites and Social Media Services
  • Our website may include links to third party websites or social media services where you may be able to post comments, reviews or other information.  We may monitor comments and reviews regarding us, our products, or our Sites that you publicly post on social media or customer review sites.  In addition, please note that your use of these third party websites or social media services may result in those sites collecting information about you.  We are not responsible for these third party websites or social media services and you should review their privacy policies to make sure you understand the information that may be collected, used, and shared by those sites.


    Information from Third Parties

  • Resellers/Dealers
  • We may receive Personal Information from our dealers and resellers in connection with selling, delivering, and servicing personal electric vehicles.  Typically, we may receive your name, cell phone number, home phone number, email address, address, and equipment purchase information (make, model, serial number).


  • Social Media Sites
  • To the extent you post information on our social media sites, we may collect such information.  We may also receive Personal Information about you through certain social media sites such as Facebook, Instagram, and LinkedIn.


  • Third Party Analytics Services
  • We may work with third party analytics services such as Google Analytics to help us understand how our Sites are being used, such as tracking the frequency and duration of use of website and social media pages.  These analytics services may use cookies and other technologies to collect information about the content you view, what website you visit immediately prior to and after visiting our website, and your system information and geographic information.  The information generated by these technologies about your use of sites may be transmitted to and stored by the applicable analytics services.  We receive reports of aggregated data from these services, but we do not receive Personal Information about individual users.


  • Background, Driving, and Credit Check Providers
  • When you apply for employment with us, we obtain additional information through references, former employers, background checks, credit reports, and driving records, as permitted by applicable law. If you are an existing employee but change positions, we may obtain a background check, credit report, and/or driving record as needed for the new position and as permitted by applicable law. If you are a reseller seeking credit with us, we will obtain information about your business’s credit history, credit score, credit risk, trade payment information, and Uniform Commercial Code filings.  This is generally not Personal Information because it pertains to an entity rather than an individual person.


    SHARING AND DISCLOSURE OF PERSONAL INFORMATION

    We do not sell your Personal Information.  We may share your Personal Information as follows:

  • Dealers/Resellers
  • We may share Personal Information with people and entities that distribute our products so they can respond to your inquiries about our products or provide additional information about our products.

  • DService Vendors
  • We may share Personal Information with people and entities that provide warranty service or repair service for our equipment.

  • Service Providers
  • We may disclose Personal Information to third party vendors, contractors or agents who perform functions on our behalf (“Service Providers”).  For example, we may contract with Service Providers to provide certain services, such as providing data storage and management, analytics services, employee benefits services, payroll services, or payment processing services. We only provide our Service Providers with Personal Information necessary for them to perform these services on our behalf.  Each Service Provider must agree to use commercially reasonable security procedures and practices, appropriate to the nature of the information involved, to protect your Personal Information from unauthorized acquisition, access, use, or disclosure.  Service Providers may only use the Personal Information they obtain from us or collect on our behalf to provide services to us.

  • Business Transfers
  • If we are acquired by, or merged with, another entity, if substantially all of our assets are transferred to another entity, or as part of a bankruptcy proceeding, or if we are evaluating or in negotiations with respect to any such transaction, we may transfer, or make available, the Personal Information we have collected from you to the other entity or resulting legal entity.

  • Legal Process
  • We also may disclose the Personal Information we collect from you: to comply with applicable laws and regulations, a government investigation, a judicial proceeding, a court order, or other legal process (such as in response to a subpoena); or to respond to discovery requests or present evidence in a legal proceeding in which we are involved.

  • To Protect Us and Others
  • We also may disclose the Personal Information we collect from you where we believe such disclosure is needed to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, suspected violations of this Privacy Notice, and suspected violations of any applicable terms and conditions.

  • Aggregated and De-Identified Information
  • We may share aggregate or de-identified Personal Information with our service providers and/or affiliated companies for marketing, advertising, research, or similar purposes.

  • Job Applications
  • If you apply for a job position, some of your Personal Information may be shared with third parties in order to confirm your education, work history, and references, and to obtain background checks and credit reports if permitted by law.

  • If you are employed by us, your Personal Information will be shared with our payroll service providers, benefits providers, and insurance carriers for the purpose of providing and administering payroll and benefits.  In addition, certain Personal Information may be shared with our background, driving, and credit check providers for the purpose of obtaining information if you move to a position that requires these checks as a condition of employment.  Finally, we may be required to provide certain Personal Information to governmental agencies to comply with reporting and disclosure requirements.

  • CHILDREN’S PRIVACY

    Our Sites and our products are not directed to children under the age of 13.  Further, we do not knowingly collect Personal Information from children under the age of 13.  If you become aware that your child has provided personally identifiable information without your consent and/or is under the age of 13, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will take commercially reasonable efforts to delete such information from our records.

    YOUR PRIVACY CHOICES

    You may opt-out of receiving email communications and other marketing materials from us (or any third-party email marketing service we may use) via links provided in each email (usually at the bottom of the email).


    USER-GENERATED CONTENT

    You may be able to post content on or through our social media pages, including your comments, photos, or other information.  If you post such content on social media pages, all of the information or content that you post may be visible to other visitors or users.  Your postings and content may become public and we cannot prevent such information from being used by others in a manner that may violate this Privacy Notice, applicable law, or your personal privacy.  Please carefully consider your content before posting.  Further, please note that all such content is subject to removal if we determine, in our sole discretion, that it violates any applicable law, poses a security risk, infringes the rights of someone else, or constitutes a threat, defamation, or harassment.


    LINKS TO THIRD PARTY WEBSITES OR PLATFORMS

    Our website may contain links to third party websites or platforms.  These links are provided for your convenience. We are not responsible for and have no control over the content on these other websites or platforms.  The inclusion of a link on our website is not an endorsement.  Please note that when you click on one of these links, you will leave our website and will be subject to the policies and privacy practices of the other website or platform, which may differ significantly from our Privacy Notice.  Please review such third parties’ privacy policies before providing any Personal Information to them.
    We make no representations or warranties, express or implied, regarding the content of any of these linked websites or platforms.  WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY FOR YOUR INTERACTION WITH SUCH THIRD PARTY WEBSITES OR PLATFORMS.


    SECURITY OF YOUR INFORMATION

    We take the privacy of your Personal Information seriously.  We have put in place physical, electronic, and administrative safeguards designed to protect your Personal Information, including things like encryption, passwords, and firewalls.  Despite these efforts, please understand that no system is perfect and we cannot guarantee that unauthorized access, theft, or loss of data will not occur.  Please advise us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. of any incident involving Personal Information in our custody or control.


    CHANGES TO THIS NOTICE

    We may revise this Privacy Notice at any time without advance notice to you.  The most current version of our Privacy Notice will be posted on our website.  Once posted, any changes to the Notice are effective immediately unless otherwise specifically noted.  By continuing to use our Sites, purchase or lease our products, or otherwise provide any information to us after any changes are posted, you agree to be bound by the terms of the revised Privacy Notice.


    CONTACT US

    If you have any questions or comments about this Privacy Notice, please contact us at:
    Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
    Mail:    LIFEHUB Inc.
    Attn: Privacy